ICT Procurement: What To Look For In Your Prospective Provider

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Information and communications technology (ICT) is the process of enlisting a specialised team to help you acquire the perfect ICT solutions for your business. Your business requires tailored procurement solutions optimised your information and communications and provide an outstanding digital ROI.

After all, most business owners didn’t get into their field to research and acquire the perfect digital technology, so it’s always beneficial to have the experts in your corner to help find what is right for your digital infrastructure.

But how do you find these experts? And how can you be sure that they are the professionals that will procure the best technology for your team?

Here are some things to look out for when it comes to finding these experts:

  • They must be a licenced reseller

When it comes to the best ICT procurement Sydney has, you simply must choose a licenced reseller. This way you know they have the accreditation to source and secure the very best technology for your business. They will be a licensed reseller of a full range of software and hardware that they can analyse in regards to your business and ensure that their selections are perfect for your business.

  • They should offer cost-efficient solutions

The most respectable resellers work to create ongoing partnerships that continue to optimise their clients’ digital infrastructure. Therefore, they should also take the time to understand your brand, its digital infrastructure and what is required to optimise your online potential. You should be wary of any company that quickly offers you expensive products after a short consultation – they are simply out for your hard-earned capital!

  • They should provide awesome customer service

Your reseller should exist to see your business succeed with the help of their product offerings. That’s the whole point of this process – to help businesses thrive with a customised digital solution that optimises their online infrastructure. Therefore, they should be more than happy to assist you with your inquiries and thoroughly consult with you before making any product offerings.

What’s more, they should continue to provide ongoing monitoring and support once you have acquired your products, as this will ensure that your products are helping their business succeed. They may find that a particular product is working so well that it can be upgraded or may even find that one could be replaced with something more efficient.

The point is, they should be there to offer the best in client service, as this way you will have the security of an expert team working to procure the best digital products for your business!

  • They should have a dedicated team of resellers

ICT procurement is a specialised profession and one in which team members need a comprehensive product understanding and how a product can optimise your business. Therefore, you should seek out a provider that has a specialised team of resellers on-hand to ensure your business has the technology it needs to succeed in a competitive online arena.

  • They should offer a range of subservices

Sure, sourcing and acquiring the best digital products is the overall aim of the ICT procurement process, but your provider should also offer a range of extended services that will assist your business. This includes hardware procurement solutions at scale, IT software renewals and maintenance, Infrastructure as a Service (IaaS) and IT buy-back solutions for reducing technological waste.

Look out for these five imperatives and you will find a top reseller with your business’s success close at heart!